Our 100% Satisfaction Guarantee!

 
If it’s not all the retro fun we promised, simply ship back your purchase using the PREPAID SHIPPING LABEL that we will provide when you contact us. We will then process a full refund!

Damaged or Incorrect Orders

If your item was damaged during shipping, or your purchase isn’t working properly, please notify us and we will make it right! You will be surprised how many issues we can troubleshoot over the phone or email.

Here are the best ways to contact us:
– Email us: Info@1UpRetro.com
– Call us: 1-970-640-1348

If you wish, we will immediately ship you a replacement item. Or you may return the product for a full refund.
 

How to Make a Return

If you’re not completely satisfied with your purchase, here’s how to quickly and easily return your item:

1. Simply request a return postage label for your purchase, and we’ll provide it to you free of charge.

Here are the best ways to contact us:
– Email us: Info@1UpRetro.com
– Call us: 1-970-640-1348

2. Repackage your item, attach the shipping label that we provide, and ship it to:

1UpRetro Returns Dept.
300 Main St., Ste. 201
Grand Junction, CO 81501
 

Getting Your Refund

1UpRetro will refund 100% of what you paid us for the product. Be sure to contact us first before returning, so we can provide you with a return shipping label at our cost!

(If a customer does not use our provided return shipping label, we will NOT refund the shipping fee.)

Once we are notified that you have dropped the return shipment in the mail. You will receive a full refund to the credit card account originally used. Please note that it often takes five to seven days for refunds to appear on your bank statement. However, we strive to process refunds within 72 hours.